Something for the Future!

When I received Wagamama's reply I was not sure how to react to it, part of me was pleased that they replied and took the matter on board but at the same time I was disappointed that there was no immediate resolution to the problem. I wonder if I am being negative or over ambitious or simply getting impatient with all the wrongs of this world, why do we have to wait endlessly for things to be corrected, and why endure the distress of being rejected simply because you lack the physical ability! And most importantly who can guarantee to be alive to see these changes so must we live and suffer and wait for the future that is not ours?

Here is Wagamama's reply.

Date received: 29th June 2012

dear......

thank you for getting in touch and I am sorry to hear you did not have a great experience on your recent visit

we have taken note of how our seating style can sometimes limit access to customers who require wheelchair access, and therefore over the years we have been introducing movable seats and tables within our new restaurants to provide alternative seating options

when building our restaurants we always ensure we oblige to dda compliance regulations and that the height of our benches and tables also comply with this. however I will of course pass on your feedback to our property team so that they are made aware that for some of our valued guests, this is an issue that we need to bear in mind while building our restaurants

please do not hesitate to get in contact if you have any further comments or queries

regards

............................................
customer service advisor

wagamama ltd t: +44 207 009 3600 | f: +44 207 009 3601 a: waverley house, 7-12 noel street, london W1F 8GQ 

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